Cancellation and Refund Policy
Last Updated: 08-02-2025
At Skillumni.com, we strive to provide the best learning experience for our users. However, if you need to cancel a course or request a refund, please review our policy below.
1. Course Cancellation
- Users may cancel their enrollment in a course within 24 hours of purchase to be eligible for a full refund.
- After 24 hours, cancellations will not be eligible for a refund, except in exceptional circumstances (e.g., technical issues, duplicate payment).
- To cancel a course, users must submit a cancellation request through their Skillumni.com account or contact our support team at info@skillumni.com.
2. Refund Policy
2.1 Refund Eligibility
- Refunds will only be processed for courses canceled within the eligible timeframe.
- Courses that have been accessed or more than 20% completed will not be eligible for a refund.
- Subscription-based plans may have different refund terms, which will be specified during the purchase process.
- Refunds for promotional or discounted courses are subject to the terms of the specific offer.
2.2 Processing Refunds
- Refund requests are processed within 7-10 business days from the date of approval.
- Refunds will be credited to the original payment method used during purchase.
- If a refund is delayed beyond the mentioned timeframe, users should contact info@skillumni.com for further assistance.
3. Exceptions & Special Cases
Skillumni.com reserves the right to grant refunds beyond the stated policy under the following conditions:
- A course is found to have misleading or inaccurate content.
- Technical issues prevent access to the course despite multiple troubleshooting attempts.
- Other cases, at the sole discretion of Skillumni.com.
4. Contact Us
For any queries related to cancellations and refunds, please contact our support team:
- Email: info@skillumni.com
- Phone: +91 63611 64382
Skillumni.com reserves the right to modify this policy at any time. Please review it periodically for updates.
